Frequently Asked Questions

In-Store Questions

Monday to Wednesday: 10am to 6pm | Thursday to Friday: 10am to 8pm | Saturday: 10am to 7pm | Sunday: 12pm to 6pm
We are also open on all civic & statutory holidays (except Christmas Day & New Year’s Day) from 12pm to 6pm.

Generally, our denim waist sizes range 23-34 (ladies) and 28-40 (men’s), but these sizes can vary depending on the brand. Alterations can be done to fit you perfectly. We also offer 36-inch inseams in some men's and women's pants.

All those interested in applying to become a part of our staff must apply in person with a resume. Key months for hiring are: April-May, July-August, and December. Please visit our Careers page for more information on available full and part time positions.

We sell gift cards in all denominations. They are available for purchase at front cash in-store only. Gift cards do not expire and they can be used to purchase any item in the store. We are not responsible for lost or stolen gift cards. Gift cards can only be redeemed for in-store purchases only at this time.

Canada Goose offers a full warranty on any purchased product from Over the Rainbow against defects in materials and workmanship for the lifetime of the product by the original owner. For more information about their warranty, please visit our Customer Care & Policies page.

Holds & Special Requests

Regular price items can be put on hold for a maximum of 2 business days with the exception of Canada Goose in-store only. We do not place sale items on hold as they are final sale

Full season denim & clothing essentials are re-ordered on a consistent basis. Customers have the option of calling in or visiting in-store to fill out a customer order request for out of stock items. If the item arrives, we will attempt to contact you and hold the item for a maximum of 4 business days. Please note there is no way of estimating when or if an item will arrive.

Unfortunately, we do not accept phone orders at this time. You can visit us in-store or shop our online store to purchase our products.

Returns & Exchanges

All items purchased in-store must be returned in their "Original Condition" to be eligible for any returns or exchanges. There are
no refunds for in-store returns. In-store returns are eligible for exchange, credit notes or gift cards within 14 days of purchase. For more information, please visit our Customer Care & Policies page.

All items purchased on sale/clearance are final sale and cannot be returned/exchanged unless there is a noticeable defect on the product.

Alterations

We only offer alterations & tailoring for items purchased at Over the Rainbow. Please visit our Alterations & Tailoring page for more information.

Please contact or visit us in-store during our business hours so we can help you figure out the best solution for your alterations concerns.

Online Q’s

Orders are processed daily during our Customer Care business hours. Orders placed outside of these hours are processed the following business day. All weekend orders will be processed on the following Monday. Holidays, sale and peak business periods may have longer than usual processing times. Orders placed after 2pm E.S.T. will be processed on the following business day.

We use customer accounts as a way for our customers to be able to track all their transactions with us. We create an order history so we can better assist you with any questions or returns about your product Your account information is stored securely in our e-mail database. From time to time, we will send you emails regarding upcoming in-store events, new product arrivals, special promotions, and sale items. For more information, please visit our Customer Care & Policies. You can also Unsubscribe from our e-mail list at any time.

Availability

Depending on the item or size that is “out of stock”, we do re-order missing sizes on a consistent basis. We advise you keep checking back on our website, as all re-stocks are updated constantly. Please contact Customer Care if you have questions about a specific style or size.

We strive to offer the best variety of products in our online store. There are a few brands and products found in-store, and not online. Please visit our Brands page for the full listing of brands carried in-store.

Items can only be reserved by calling us (416.967.7448) or visiting our 101 Yorkville Avenue store location. There is no online reservation tool available at this time. Sale items cannot be reserved.

Payment & Security

We accept Visa, Mastercard and American Express for all online purchases. Gift cards purchased in-store cannot be redeemed for online purchases at this time.

All transactions through our online store use secure socket layer (SSL) software to encrypt your information from interception by outside parties. Your credit card, contact, and shipping/billing information are always kept confidential and safe. Please read our Customer Care & Policies for more information about payment security.

Taxes will be automatically be added to your order based on the shipping address used in the checkout process.

Returns & Exchanges

All items purchased online must be returned in their "Original Condition" to be eligible for any returns or exchanges. An Online Return/Exchange Form must be filled out clearly and sent to Customer Care. If the return is approved, a Return Merchandise Number (RMA) will be sent to you with instructions. Online orders are eligible for return or exchange 21 days from the order’s shipping date, excluding Final Sale Items. Please note that all discounted merchandise is final sale. Please visit our Customer Care & Policies page for more information.

Financial institutions or credit card companies may require 3-5 additional business days to process any refunds before the funds are returned to your account. We advise you speak with either of these companies ant then contact Customer Care if there are any further issues regarding your refund.

Shipping & Handling

Once you get your emailed confirmation, and the order is checked for item availability and verification, your order will be shipping out via Canada Post during our Customer Care business hours. Orders placed after 2pm E.S.T. will be processed on the following business day. It may take up to 1 business day after your order is shipped for your tracking number to appear on Canada Post’s website.

Any item that cannot be fulfilled will be automatically taken off your order and your payment will not be processed. We do not leave any products on back order to be shipped later. If you want to know if an item will be re-stocked, please contact Customer Care with any questions.

All orders are subject to verification before processing payment or shipping any online orders. If an order is cancelled, it is because we could not verify or match your billing and/or shipping address. We do allow you to choose a different shipping than billing address provided that our Customer Care team can verify the addresses are associated to the correct individual.

If you require a change/addition or to cancel your order, you can log into your www.rainbowjeans.com account to see the status of your order. If it has not yet been processed or shipped, please contact our Customer Care team to make any necessary changes. If the order has been processed or shipped, you can place a new order for addition items.

Our product descriptions and measurements are provided by respective vendors and are meant ONLY as a guide. Our photos are taken in house. Due to natural variances in colour, fabric, and differences between sizes, the item you receive may have unique characteristics that vary slightly from the photo or product description. This is a natural occurrence in all fashion garments, especially denim. If you need assistance with sizing, please do not hesitate to contact Customer Care.