Returns & Exchanges

Original Condition

Any items purchased in-store or online from Over the Rainbow must be returned in their "Original Condition" to be eligible for any returns or exchanges. The requirements for "Original Condition" items eligible for return include:

  • No machine or hand washing of any kind
  • No signs of dirt, staining and free from any wear
  • Cannot be altered in any way, either by our in-house or outside tailoring service
  • All original tags must be attached to the item

In-Store: Returns & Exchanges Policy

Items returned to Over the Rainbow`s in-store location, whether it be an online or in-store purchase and with the exception of Final Sale Items, must be returned in their "Original Condition" accompanied by the original receipt or proof of purchase. There are no refunds for in-store returns (online or in-store purchases). In-store returns are eligible for exchange, credit notes or gift cards within 14 days of purchase after inspection and approval from an in-store cashier. Credit notes and gift cards are for in-store purchases only and cannot be applied to online purchases. Direct exchanges in sizing or other products are allowed as per the amount of the credit. Customer agrees to pay the difference against the total value of purchase.

Online: Returns & Exchanges Policy

Ordered items from, with the exception of Final Sale Items, must always be authorized by Over the Rainbow prior to any online purchases being returned by mail. All online orders are eligible for return or exchange 21 days from the order’s shipping date. Please fill out an Online Return/Exchange Form and follow the instructions. If the return is approved, a Return Merchandise Number (RMA) and Return Label will be emailed to the customer. Refunds or exchanges will only be granted once the item(s) has been returned to Over the Rainbow, inspected and approved by Over the Rainbow. Over the Rainbow does not cover the expense of return shipping.

Returning Online Purchases: IN-STORE

Customers have the option of returning online purchases to our in-store location. Again, there are no refunds issued on any in-store returns, even if the item was purchased online. All in-store returns are subject to our In-Store Returns & Exchanges Policy.

  1. Present a copy of your original purchase invoice to the front cash desk at our 101 Yorkville Avenue store location.
  2. Make sure your item is in its "Original Condition" in order to qualify for a return or exchange.
  3. If approved, please show your original method of payment used to make your online purchase along with a valid photo identification to complete the exchange, credit note or gift card.
  4. Final Sale Items cannot be returned for exchange or credit note under any circumstances.

Returning Online Purchases: BY MAIL

  1. Ensure all returned items (along with a copy of the Online Return/Exchange Form) are packed and sealed securely using the original package (if possible) and secure the Return Label visibly on the outside. Please ensure no other packing or shipping labels are shown
  2. On the Address Label, please indicate the Return Authorization Number for the item(s) being returned
  3. Please ship the return back using a courier service that provides a tracking number to the following address. We are not responsible for any delayed or lost return packages:

    Over the Rainbow
    ATTN: Online Returns & Exchanges
    101 Yorkville Avenue, Toronto
    Ontario M5R 1C1

  4. Once the return has been received and inspected, you will receive a return confirmation email. Any return, exchange or refunds may not be granted if the item is not in its "Original Condition" or does not match the information given on the Online Return/Exchange Form
  5. Shipping fees on returned items are the sole responsibility of the customer. We do not reimburse shipping unless there was an error caused by Over the Rainbow during the original shipment
  6. Final Sale Items cannot be returned for exchange or credit note under any circumstances.

Replacement Item(s)

Any replacement item(s), as a result of item(s) shipped in error or damaged upon delivery, will be sent out at no additional cost provided the item is in-stock at our store. If the item cannot be replaced, a refund will be issued back to the original method of payment upon processing your return. Financial institutions may require additional days to process any refunds before the funds are returned to your account.

Final Sale Items

Final Sale Items are not eligible for refunds, returns or exchanges under any circumstances. All discounted merchandise is considered final sale. All of the below item categories are considered Final Sale Items:

  • Sale items
  • Cosmetics
  • Gift cards
  • Hair accessories
  • Hats
  • Jewelry
  • Scarves
  • Socks
  • Underwear
  • Bathing suits

Canada Goose Warranty

Canada Goose offers a full warranty on any purchased product from Over the Rainbow against defects in materials and workmanship for the lifetime of the product by the original owner. If a product has a manufacturing defect, Canada Goose will either repair the product free of charge, or choose to replace it. If the exact style is not available for replacement, a product of equal value and similar style will be provided. This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear. This warranty is void if the inside garment tags have been removed or if the product has been tailored/altered in any way.

To process a return request, please follow the instructions below:

  1. Create an Account or Sign-In to your CanadaGoose.Com profile
  2. Click on the Warranty & Repairs link on the main profile page
  3. Click on the Create A Claim button
  4. Fill in all the required boxes on the claim form
  5. Click the Submit button

Over the Rainbow does not control the speed or manner in which warranty claims are processed by Canada Goose. As a result, we will not accept returns or exchanges on Canada Goose purchased products due to any manufacturing defects covered under Canada Goose’s warranty. Returns & exchanges will be granted only to purchased products (in-store or online) brought back in their "Original Condition" with all Canada Goose hang tags plus a receipt or proof of purchase.

For more information, please contact the Canada Goose Warranty department at 1.888.276.6297 during business hours (Monday to Friday | 9am to 8pm EST).

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