Shipping & Handling

Order Confirmation

After placing any online order, an order confirmation will be sent to you by email. Be sure to check your junk or spam folders if it does not appear in your inbox. Order confirmations will need to be checked for Item Availability and Verification (as per our Customer Care hours) from the time your order is placed. Holidays, sale and peak business periods may have longer than usual processing times.

You can view your order details, history and status by logging into your account at www.rainbowjeans.com. Please contact our Customer Care team with any additional questions regarding your order.

Item Availability

During the order processing time, we do our best to fulfill every order that we receive. In the event that the item is out of stock and no longer available, our Customer Care team will contact you directly. We will remove the out-of-stock item from your order and you will not be charged for the item. This applies to multiple item online purchases; our Customer Care team will also contact you to confirm how you would like to us to proceed with processing and shipping the remaining item(s).

Verification

All order confirmations are subject to verification before processing payment or shipping any online orders. When placing your order, please make sure to use your billing information (first name, last name, billing address) and contact information as it appears on your credit card. If the information does not match exactly, your order will be put on hold until it can be verified. Our Customer Care team will contact you directly if there are any verification issues. We reserve the right to cancel any order if proper information cannot be verified.

Payment Methods

We currently accept payment by Visa, MasterCard. We do not accept personal cheques, money orders or direct bank transfers. Your credit card information is securely protected under our Privacy Policy.

Charging Payments

Following the approval of our order through our Verification process, you agree to pay the price quoted for the merchandise in your online order as of the time you submitted your order plus any delivery fees for the shipping service you select, and any applicable taxes. Over the Rainbow will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so. We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason.

Currency & Sales Tax

All prices listed on our website are in Canadian dollars. Applicable federal and provincial tax will be added to all purchases.

Changes or Cancelled Orders

If you require a change/addition or to cancel your order, you can log into your www.rainbowjeans.com account to see the status of your order. If it has not yet been processed or shipped, please contact our Customer Care team to make any necessary changes. If the order has been processed or shipped, you can place a new order for addition items.

Shipping Options

All shipments are delivered through Canada Post. Once your order has been shipped, a tracking number will be emailed to you, which can be tracked HERE. It may take up to 1 business day after your order is shipped for your tracking information to appear on the Canada Post website.

Shipping prices are determined by our shipping rate calculator. Shipping rates may vary based on the Postal Code of the “Ship To” address as well as the weight and size of the parcel that is being shipped. We do offer free shipping with any purchase over $150 for standard ground service only. We do not offer free shipping for expedited service. Please see below for estimated shipping times, which vary by shipping region.


* Standard Ground: 4-7 business days

* Expedited: 2-3 business days

Shipping Restrictions

At this time, we only ship orders within Canada. We are also not able to split an order into multiple shipping destinations.

Online orders will be shipped out during our Customer Care business hours. Any orders placed outside these hours will be processed the following business day.

All orders are subject to Item Availability and Verification. Any issues arising in either case may cause shipping delays regardless of the shipping service chosen.

Unsuccessful Delivery

If your package is not successfully delivered, and is sent back to Over the Rainbow, we will contact you to provide the option of re-shipment or a refund of the merchandise (minus the original shipping fee). Any refused or unclaimed packages will be automatically sent back to the customer and will not be eligible for return, exchange or refund.

Product Authenticity

Over the Rainbow only carries merchandise that is authentic, first-run and purchased directly from the brand.

Customer Care

Our Customer Care team is available to help you personally either by phone 1.877.967.7448 or by email info@rainbowjeans.com. Our Customer Care business hours are Monday to Friday from 10 AM to 5PM. Any voicemails or emails received outside of these hours will be answered as soon as possible.

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