Copy of FAQ

Can I reserve items online to be paid for in-store?

There is no online reservation tool at this time. Items can only be reserved by calling our retail store (416.967.7448). Sale items cannot be reserved.

Which payment methods do you accept online?

We accept Visa, Mastercard and American Express.

What currency will I be charged in?

All prices are listed and charged in Canadian dollars.

Why was my order unsuccessful?

There may have been an issue with item availability and/or your chosen method of payment. Please email Customer Care for all questions regarding unsuccessful orders.

When will payment for an online order be charged?

Payment is charged after your items and method of payment has been verified, and your items have been confirmed as in stock.

Can I add additional items to my submitted order?

Once your order has been submitted, you cannot add additional items. You may submit a new order for additional items and contact Customer Care to consolidate your order if it is received prior to the shipment notice of your order.

Can I cancel my order?

Before your order has been shipped, simply contact Customer Care if you wish to cancel it. If your order has already been shipped, please refer to Shipping & Returns for details of how to return it.

Where is my order?

Once your order is submitted, you will receive a confirmation email with a tracking number and estimated delivery date. You can use this number to track the delivery status via Canada Post’s website.

My order was refunded, when will I see this credit?

Financial institutions or credit card companies may require 3-5 additional business days before the funds are returned to your account. Please contact either your bank or credit card provider for any refund issues.


Can I check your website to check whether a product is available in-store?

All items listed online are also available in-store. You can check the availability of an item by going to its product page and selecting your size & colour preference. To inquire about an out-of-stock size or colour, please contact Customer Care.

What payment methods do you accept in-store?

We accept Visa, Mastercard and American Express.

How long can I put an item on hold for?

Regular price items can be put on hold for a maximum of 2 days. Exceptions apply depending on the item. We do not hold sale items.

Can I order any items or sizes that are not in stock?

Items can be added to our in-store request list at the time of your visit. Please note we cannot guarantee availability or date of arrival upon taking your request. If your request arrives in-store, we will contact you and reserve the item for a maximum of 4 business days.

Can I return or exchange an item in-store?

Items purchased in-store may be returned or exchanged within 14 days provided that the item(s) to be returned or exchanged must meet in their unwashed, unworn and in their original condition. There are no refunds for any in-store purchases. “Final Sale Items” are products are not eligible for return or exchange.

How do I take advantage of the Canada Goose warranty?

For any Canada Goose product from purchased from our store, your item is covered under Canada Goose’s warranty against any manufacturing defects for the lifetime of the product. Because of the warranty, any defective Canada Goose products are not covered under our Shipping & Return polices. To learn more about the Canada Goose warranty and how to submit a claim, please visit their official website.

Gift Cards

How can I purchase a Gift Card?

Gift cards can be purchased in-store and online.

Where can I redeem a Gift Card?

Online gift cards can only be redeemed for online purchases. In-store gift card are only valid for in-store purchases.

Can I use multiple Gift Cards in a single transaction?

Multiple gift cards purchased in-store can be applied to in-store purchase only. 

What is your return policy on Gift Cards? 

All gift cards are deemed final sale. 


How do I apply for a job?

All potential employees must apply in person with a resume. Please contact Customer Care regarding available positions at our company.