Both Canada Post (Canadian orders) and UPS (USA orders) are experiencing shipping delays due to an increase in deliveries during the COVID-19 pandemic. For US orders, there may be additional delays due to regional shipping interruptions. We apologize for any delays you may experience and appreciate your patience during these unprecedented times. We are currently offering free shipping for the rest of Canada on all orders over $99. Please email email@example.com for any urgent requests.
Once an order is placed, you will receive an automatic email confirming your order has been received. BEFORE we can process or ship any orders, our online team needs to a) confirm all items on your order you are in-stock and b) verify your payment information. We accept VISA, Mastercard, AMEX and Paypal Express Checkout. We only ship orders verified by Signifyd; any unapproved orders will not be shipped. Feel free to contact us at firstname.lastname@example.org for any payment processing issues. If everything is confirmed you will receive a follow-up email with shipping + tracking details.
Our online fulfillment person processes orders in a spacious, safe environment that is physically distant from the rest of our workforce. Protective equipment is worn during all stages of the picking, packing and shipping process. Products are hand wrapped in a biodegradable garment bag inside the package for extra care & protection.
Shipping rates for orders in Canada outside of the Toronto are calculated by region at time of checkout. We offer free shipping within Canada on orders valued at $99 or more (before tax). Applicable taxes will also be charged based on the province listed on your billing address.
Canadian orders are shipped Canada Post Expedited Service with an estimated delivery of 2 to 9 business days. We do not offer any Xpresspost or Priority service at this time due the limitations of COVID-19 on Canada Post service.
We can only ship to a P.O Box if it is your billing address or a PayPal confirmed shipping address.
Shipping rates for orders in USA are calculated by state at time of checkout. We offer free shipping to the United States on orders valued at $500 CAD or more. Canadian taxes are not charged.
USA orders are shipped UPS Expedited Service where estimated delivery times will vary by state. Orders may be delayed by U.S. Customs and Border Protection. These delays are beyond our control, please contact UPS or U.S. Customs directly to find out the status of your order.
It is the responsibility of the purchaser to pay any USA duties and taxes associated with the package upon delivery. Orders valued above $800 USD may be free of duties and taxes at the discretion of U.S Customs. All orders are declared at their full purchase value and cannot be valued higher or labelled as gifts or samples.