What online purchases CAN be returned?
Any items purchased at regular price are eligible for return or exchange within 14 days from the original date of purchase.
What online purchases CANNOT be returned?
FINAL SALE items not eligible for refund, exchange or online gift card credit include items marked with a 30% OFF or higher discount price, face masks, gift cards, hair accessories, hats, jewelry, scarves, socks, underwear, swimwear and sunglasses.
What about items purchased online with a promo code?
We use three different kinds of promo codes each with different return policies:
- Flash Sale Promo Code (Regular Price Items): a code used to purchase regular price products during a limited period of time up to 20% off. Any items purchased with "flash sale" promo codes are eligible for refund, exchange or online gift card within 14 days of the original purchase date.
- Flash Promo Code (Sale Items): a code used to purchase sale/discount price items for an additional discount. Any sale/discount items purchased with a flash code are final sale. No refunds, exchange or online gift cards are eligible.
Do you have in-store return drop-off for online purchases?
We offer in-store drop-off 7 days a week during retail store hours, which are Sunday to Wednesday 11AM-6PM and Thursday to Sunday 11AM-7PM. You do not need to book an appointment, simply check in with our front cash with your name and RMA# and someone will assist you. You must fill out an RMA request before bringing online purchases back in-store.
What is your return policy for items purchased IN-STORE?
We offer an exchange or in-store credit note (valid for in-store purchases only) within 14 days of the original purchase date. All in-store return requests must include a receipt or proof of purchase. We do not offer refunds on any in-store purchases. All items must be unwashed and unworn with all original hang tags attached to the products.
Final sale items not eligible for exchange or in-store credit note include sale/discounted items, face masks, gift cards, hair accessories, hats, jewelry, scarves, socks, underwear, swimwear and sunglasses.
How does return shipping fees work?
All refunds issued on returns do not include shipping fees unless your order qualified for a Free Shipping offer.
If you want to return your item, please note we do not provide shipping labels or pay for return shipping fees to customers. For items being shipped back from the USA, the customer is also responsible for any return taxes, duties or brokerage fees which will be deducted from your refund. Please read the rest of our return policy below for full details.
Return + Exchange Process:
- Follow the instructions above to send in your request. Please allow one to two business days for us to review your request.
- If the return is approved, a Return Merchandise Authorization (RMA) will be emailed to you with further instructions on how to send it back.
- Please make sure to follow our Return Conditions so we may complete the refund or exchange process successfully.
Price Adjustment + Price Matching
We do not price match or offer additional discounts on any items found a lower retail price at other retail or online stores. Price adjustments will not be honoured for any online orders placed before a promo code or sale announcement date.
Canada Goose
Any damages or defects discovered on Canada Goose items purchased in-store or online are subject to the terms of the
Canada Goose Warranty Policy and are not eligible for return or exchange. Canada Goose items can only be returned or exchanged in their original condition, unworn and with all the Canada Goose tags and labels attached to the items.
Refused Deliveries
If a shipment is refused by the receiver or returned without authorization, Over the Rainbow has sole discretion whether to grant a full or partial refund. Shipping fees will not be refunded for any refused shipments or unauthorized returns.
Return Conditions
All items must be authorized by Over the Rainbow prior to any online purchases being returned by mail with an RMA number. A refund/exchange will only be granted if all items are returned in their original condition, which for each category includes:
- Clothing and shoes: items must be unworn, unwashed with all original hang tags and packaging included.
- Technology, grooming and self care products: items must be unopened in their original packaging.
- Bags, jewelry and other accessory products: all items must include all original packaging and hang tags.
Return By Mail
Please ensure all returned items are packed and sealed securely with the RMA number shown clearly on the outside of the package. We recommend using a courier service that provides a tracking number. We are not responsible for reimbursing the sender for any delayed or lost return packages:
Returns Within Canada
Over the Rainbow
ATTN: Online Returns & Exchanges
55 Bloor Sreet West, Suite 123
Toronto ON, M4W 1A5
Returns Within USA
Over the Rainbow
ATTN: Canadian Goods Return
55 Bloor Street West, Suite 123
Toronto ON, M4W 1A5
For returns from within USA: We are not responsible for the customs and duties fees. If you are returning an item, please know that you will have to pay for these duties. The only time we are able to cover these fees is there was an error discovered in the original shipment.
Please email info@rainbowjeans.com for further instructions. We do not accept returns without correct customs documentation / RMA number.
