RETURNS + EXCHANGES

With Insurance: full refund or replacement if lost, misdelivered, or undelivered.
Without Insurance: refund/replacement only if lost or delivered to the wrong address.
Delivered Packages: once marked "delivered," Over The Rainbow is&nbsp; not liable for theft, loss, or damage at the delivery location.

What online purchases CAN be returned?
Any items purchased at regular price or using Flash Sale Promo Code (Regular Price Items) are eligible for return or exchange within 14 days from the original date of purchase. Simply enter your order number and email address above to submit your request. Please do not return any items (in-store or by mail) until your return request has been approved by email.

Please visit our RETURNS CENTER for details on all our policies.

SHIPPING + PICKUP

IN-STORE PICKUP

In-store pickup is a complimentary service available at our retail store on Sunday to Wednesday 11AM-6PM and Thursday to Saturday 11AM-7PM. Please wait for your Pickup Confirmation email before proceeding to the store. Click HERE for more details on the in-store pickup process and parking instructions.

SHIPPING + DELIVERY

We use Canada Post (Canada), UPS (USA) and SHIPPIE(GTA) as our shipping methods. We offer free shipping within Canada on all regular price orders over $150. Estimated delivery times vary depending on the service, region and volume of orders. Click HERE for more details on our Shipping process.

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