Returns + Exchanges

 All items ordered from our online store must be authorized by Over the Rainbow prior to any online purchases being returned by mail. Online orders are eligible for return or exchange 21 days from the order’s shipping date. The return/exchange process begins by visiting our RETURNS CENTER. If the return is approved, a Return Merchandise Number (RMN) will be emailed to you.

Once the return has been received and inspected, you will receive a return confirmation email. Returns will be received and inspected by Over the Rainbow; a refund/exchange will only be granted if all return items are unworn, unwashed, and with their original tags still attached. Over the Rainbow does not refund or reimburse customers any return shipping fees. Please note if a shipment is refused by the receiver or returned without authorization, Over the Rainbow reserves sole discretion whether to grant a full or partial refund.

FINAL SALE ITEMS

The following final sale items are not eligible for refunds, returns or exchanges under any circumstances: markdown items, promo code purchases, gift cards, hair accessories, hats, jewelry, scarves, socks, underwear, swimwear, and sunglasses.

RETURN OPTIONS

Return By Mail: please ensure all returned items are packed and sealed securely with the RMN number shown clearly on the outside of the package. We recommend using a courier service that provides a tracking number. Over the Rainbow does not provide return shipping labels and are not responsible for any delayed or lost return packages:

 

Returns Within Canada

Over the Rainbow
ATTN: Online Returns & Exchanges
55 Bloor Sreet West
Suite 123
Toronto, ON
M4W 1A6

Returns Within USA

Over the Rainbow
ATTN: Canadian Goods Return
55 Bloor Sreet West
Suite 123
Toronto, ON 
M4W 1A6

 

 

USA Custom Forms
Please indicate your name + broker (UPS)

Please note, items marked for exchange will be refunded and treated as a new purchase except for a straight size exchange.

Return In-Store: you must present a copy of your receipt with the order number as well as the issued RMN number. Refunds will be processed during online customer care hours; we cannot process online refunds at our retail store. Items can also be exchanged in-store that are the exact style and colour.