In-Store Pickup

How it Works?

  1. Go to your shopping Cart and select the In-Store Pickup button.
  2. Wait for the Pickup Confirmation email (the third email you should received after Received & Processed) that your order is ready for pickup. Your order will not be ready for pickup until you receive this confirmation.
  3. Proceed to our retail location where pickup is available anytime between 11AM to 4PM from Monday to Sunday.

Where do I pickup my order?

If you are driving to our retail store, you can park in the Manulife Centre underground parking garage in one of 7 designated pickup spots.

  1. Enter the Manulife Centre parking garage on Charles Street
  2. Take a (free) parking ticket, turn right and follow the signs to the Curbside Pickup area
  3. Park in any of the available 7 pick-up spots
  4. Take the elevator upstairs to Level 1 and turn left when you exit the elevator doors. You will see our main entrance way beside Pilot Coffee across from the escalators
  5. Proceed to our front desk and give them your name & order number. We will get someone to bring your order out to you.
  6. When you leave the parking garage, drive to the Cashier exit & show your shopping bag to get your parking ticket validated

Who do I contact with any in-store pickup questions?

Please call us (416-967-7448 and press 1) for any immediate questions or email us ( to leave us a message.