Curbside / In-Store Pickup

How it Works?

  1. Go to your shopping Cart and select the Curbside Pickup button.
  2. Choose between Curbside Vehicle Pickup or In-Store Pickup depending on how you want to pickup your order.
  3. Wait for the Curbside Pickup Confirmation email (the third email you should received after Received & Processed) that your order is ready for pickup. Your order will not be ready for pickup until you receive this confirmation.
  4. Proceed to our retail location where pickup is available anytime between 11AM to 4PM from Monday to Sunday.

If I chose IN-STORE PICKUP, where do I pickup my order?

  1. Our main entrance is located on the Main Level of Manulife Centre across from Indigo. 
  2. Proceed to our front cash desk and tell the cashier your name + order number. Someone will hand deliver your order.
  3. To avoid any potential lineups, you can use our In-Store Pickup appointment tool to guarantee a specific pickup day & time.

If I chose CURBSIDE VEHICLE PICKUP, where do I pickup my order?

The pickup area is located inside the Manulife Centre underground parking garage in one of 7 designated pickup spots.

After I arrive, what do I do next?

  1. Enter the Manulife Centre parking garage on Charles Street
  2. Take a (free) parking ticket, turn right and follow the signs to the Curbside Pickup area
  3. Park in any of the available 7 pick-up spots
  4. Call 416-967-7448 and press 2
  5. Advise our team of your order # and spot # you are parked in
  6. We will deliver your order to you & sign a form to confirm receipt
  7. Drive to the exit & show your shopping bag to get your parking ticket validated

Who do I contact with any curbside pickup questions?

Please call us (416-967-7448 and press 2) for any immediate questions or email us ( to leave us a message.