We offer Free Shipping ground service to customers within Canada with purchases of regular-price items with an order value over $200 (before tax).

If your order contains any sale/discounted items in your cart, our Free Shipping promotion does not apply at checkout.

Free Shipping is not offered on any items purchased during our annual Black Friday/Cyber Monday, Boxing Week or Spring & Winter sale periods.

Free Shipping orders do not include insurance for stolen or missing packages.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We offer a 15% off promo code on any first-time online purchase (newsletter sign-up). Any purchases using this code are eligible for a refund or exchange within 14 days of receiving the item. This promo code does not apply to any in-store or sale purchases.

Price adjustments will not be honoured for any online orders placed before a promo code or sale announcement date.

We do not price match or offer additional discounts on any items found at a lower retail price at other retail or online stores. Any previous purchases made at Over the Rainbow (in-store or online) anytime before a price drop sale period cannot be adjusted afterwards.

• Any Regular-Priced Items can be returned (for refund or online gift card) or exchanged (for another size or colour of the same item) within 14 days of receiving the order.

Our annual Holiday + Black Friday/Cyber Monday and Boxing Day have different return polices; please click on those tabs to learn more.

• Any Final Sale Items – which includes sale/discounted items (21% discount or higher), gift cards, hair accessories, jewelry, scarves, socks, underwear, swimwear, and sunglasses – cannot be returned for a refund/online gift card or exchanged for any different sizes, colours or styles.
• Refunds are issued only for the product's value; any original shipping fees, insurance, or tailoring fees are non-refundable.
• Price Adjustments are not available for orders placed anytime before a sale or promo code announcement.

If your return request is approved, you will receive an RMA (Return Merchandise Authorization) number by email with two options to return your items:

1. Via Mail: Approved RMA ((Return Merchandise Authorization) packages can be shipped to us at the below address:

Over The Rainbow
ATTN: Online Returns & Exchanges
55 Bloor Street West, Suite 123
Toronto, ON M5W 1A5

2. In-Store Drop-Off: returns can be dropped off at our front cash desk during retail store hours. Provide your name and RMA number to the front cash upon arrival. Refunds are processed within 24-72 hours by our Online Team. Receipts can be provided for 2-hour free parking vouchers (Manulife Centre P1/P2/P3 lot only) upon request.

Refunds are not processed at drop-off time. All refunds will be processed by our Online Team at our earliest availability. 

You must fill out an RMA request before bringing online purchases back in-store. 

Over The Rainbow does not provide return shipping labels and is not responsible for return shipping fees.
Please reach out to info@rainbowjeans.com during your return window if you are having issues shipping your return to us.

In-store drop-offs at our retail location are always encouraged for local customers only after receiving an approved RMA#.

1. To start a return, visit our Returns Portal and follow the steps provided. The request will be sent for approval – all returns must be approved before proceeding.
2. If your return request is approved, you will receive an RMA (Return Merchandise Authorization) number by email with two options (By Mail or In-Store Drop-Off) to return your items. 

Return By Mail: 

• Our resealable mailers can be reused for return shipments. Customers are responsible for all return costs and packaging; we do not provide return labels.
• Pack items securely inside the package and clearly display the RMA number on the package. Include the RMA form on the inside with your item(s).
• Choose a trackable shipping service, as we are not responsible for lost or delayed packages.
• Returns must be shipped to: Over The Rainbow | ATTN: Online Returns & Exchanges | 55 Bloor Street West, Suite 123 | Toronto, ON M5W 1A5

In-Store Drop-Off:

Returns can be dropped off at our front cash desk during retail store hours. Provide your name and RMA number to the front cash upon arrival. Refunds are processed within 24-72 hours by our Online Team. Receipts can be provided for 2-hour free parking vouchers (Manulife Centre P1/P2/P3 lot only) upon request.

A refund/exchange/credit will only be granted if all items are returned in their original condition. To qualify for a return, items must be:

• Unworn, unwashed, with original tags attached.
• Free of pet hair, stains, odours, or damage.

Original packaging included for bags, accessories, footwear, and unopened tech/grooming products.

• Full-Price Items can be returned for an in-store credit note or exchanged for another size / colour / item within 14 days of receiving the order. 
• Final Sale Items cannot be returned or exchanged. This includes: sale/discounted items, gift cards, hair accessories, jewelry, scarves, socks, underwear, swimwear, and sunglasses. 
• No refunds are available for any in-store purchases. In-store credit notes are only redeemable in-store purchases and cannot be applied to any online orders. There is no expiration date for redeeming an in-store credit note.
• Price Adjustments are not available for any in-store purchases made anytime before any in-store sales or promotions. 

An exchange/store credit will only be granted if all items are returned in their original conditions

1. Clothing & Shoes: Unworn, unwashed, with original tags attached. Free of pet hair, stains, odours, or damage.
   
2. Accessories & Grooming: Should be in their original packaging with hang tags and items must be unopened.

Any e-Gift Card purchased online can only be used for online purchases only. (Checkout options for delivery or In-Store Pickup)

Cannot be used for in-store purchases | Non-transferable

Any physical Gift Card purchased at the store (front cash) can only be used for in-store purchases only.

Cannot be used for online purchases | Non-transferable

**Store Credit may only be used in-store (and not online)

• Orders over $200 (regular-priced items only) shipping or billed to an address in Canada qualify for free shipping, either through Canada Post (expedited service only) or UPS (accelerated delivery), depending on your region and chosen service.
• If your order includes discounted or final sale items, free shipping does not apply.
• Shipping rates are calculated by region and are displayed at checkout by the courier partner.
• During our annual Black Friday / Cyber Monday sale, a $10 non-refundable flat fee will be charged for all online orders regardless of region and order value.

Canada Post and UPS typically experience shipping delays during high volume shopping periods. If you receive a tracking number with an estimated shipping date and it is delayed, please email us right away so we can look into it for you.

Since we cannot control or guarantee delivery times, we cannot cancel, replace or refund any orders as a result of any shipping delays until we have resolved the reason for the delay with the chosen courier service.

For USA based orders shipped through UPS, delays may come at the discretion of U.S. Customs and Border Protection. These delays are beyond our control, please contact UPS or U.S. Customs directly to find out the status of your order. 

For a package to be deemed lost or damaged, an investigation must be initiated with the courier company after the estimated date of delivery to determine the status of the package. Please email us right away so we can to get this process started.

Customers assume full responsibility for the package after A) the courier service confirms the package was either delivered successfully to the correct address listed on the customer's order or B) the package was picked up (and signed for) by the customer at a Canada Post office location.

Over the Rainbow is not responsible for processing refunds, exchanges or gift cards on any items damaged, lost or stolen at the delivery address listed on your order, including damage, loss or theft from a home mailbox, front porch, concierge desk, community mailbox/lockbox, Canada Post post office location or any other designated drop-off/pick-up area.

For any unclaimed Return to Sender Packages, customers will be contacted by our online team for re-delivery. If no response is achieved, an online gift card will be issued for the product value of the order minus any shipping & handling costs.

Once a package is marked "delivered," Over The Rainbow is not liable for theft, loss, or damage at the delivery location.

• Applicable taxes will be charged based on the province listed on your billing address. 

• Orders are processed within 1-3 business days. Business processing hours are Monday to Saturday between 10AM - 4PM. 
• Orders are confirmed via email and shipped after stock and payment verification.
• Payments are processed securely through JP Morgan Chase.

Accepted payment methods: VISA, Mastercard, Debit, AMEX, PayPal Express Checkout.

Orders are processed within 1-3 business days. Business processing hours are Monday to Saturday between 10 AM - 4 PM.

Orders accepted during high volume order periods – including our annual Spring Sale, Boxing Day / Cyber Monday Sale, and Boxing Week Sale – may take longer than standard processing days.

Once an order is placed, you will receive an automatic email confirming your order has been received.

Before we can process or ship any orders, our online team will confirm all items on your order are in stock and verify your payment information. We only ship orders verified by Signifyd; any unapproved orders will not be shipped. Please email us regarding any payment processing issues.

Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We accept VISA, Mastercard, Debit, AMEX and PayPal Express Checkout.

Please note that all credit cards are processed through JP Morgan Chase. This will lead you to an external window and will redirect you once your payment is processed.

You may also pay using an Over The Rainbow Online Gift Card.

While we aim to provide the most comfortable shopping experience, sometimes someone gets to the last item first. 

If your order is CANCELLED, the item was out of stock during the time of processing. Your payment hold will be released back onto your original form of payment in 3 - 5 business days. 

If your order is EDITED, we may be missing a single item in your order and have reached out to you to see if we can find a replacement before shipping out your order.

• At checkout, select the In-Store Pickup option in your shopping cart.
• Wait for the Pickup Confirmation Email (this is the third email after "Received" & "Processed"). Your order will not be ready until you receive this email.
• Visit our retail store during business hours: Sunday – Wednesday: 11 AM – 6 PM | Thursday – Saturday: 11 AM – 7 PM

• If driving, park in the Manulife Centre’s underground parking garage (entrance off Charles Street).
• Take a parking ticket and park in any available spot.
• Use the elevator to Level 1 and proceed to our store’s main entrance.
• Provide your name & order number at the front cash, and we’ll bring your order to you.
• When leaving, insert your parking ticket into the machine to exit.

For more details on parking rates and facilities, visit Manulife Parking.

• Call us at 416-967-7448 (press 1) for immediate assistance.
• Email us at info@rainbowjeans.com, and we’ll get back to you as soon as possible.

• Orders not picked up within 30 days will be converted into an online gift card for the order value.
• We do not issue refunds for unclaimed in-store pickup orders.