RETURNS + EXCHANGES

What is your Holiday 2022 return policy?
Any regular-price purchases made between November 1, 2022, and December 24, 2022 will have an extended return date no later than January 8, 2023. Any sale purchases made after December 23, 2022 are final sale and are not eligible for any returns. Our in-store + online return policies are different; please read all our return policy sections below for further details.

What online purchases CAN be returned?
Any items purchased at regular price are eligible for return or exchange within 14 days from the original date of purchase. You must submit a request above with your order number and email address. Please do not return any items (in-store or by mail) until your return request has been approved.

What online purchases CANNOT be returned?

FINAL SALE items not eligible for refund, exchange or online gift card credit include sale items (marked with a discount on its product page), face masks, gift cards, hair accessories, headwear, jewelry, scarves, socks, underwear, swimwear and sunglasses.

Please visit our RETURNS CENTER for our details on all our policies.

SHIPPING + PICKUP

IN-STORE PICKUP

In-store pickup is a complimentary service available at our retail store on Sunday to Wednesday 11AM-6PM and Thursday to Saturday 11AM-7PM. Please wait for your Pickup Confirmation email before proceeding to the store. Click HERE for more details on the in-store pickup process and parking instructions.

SHIPPING + DELIVERY

We use Canada Post (Canada), UPS (USA) and MILE1 (GTA) as our shipping methods. We offer free shipping within Canada on all regular price orders over $150. Estimated delivery times vary depending on the service, region and volume of orders. Click HERE for more details on our Shipping process.

Amalie Cable Hat

Alina Mixed Mitt

Benela Coatigan

Annabella Coatigan - Black