FAQ

Online FAQs

When can I expect my shipment to arrive? +-

Orders placed Monday to Friday before our shipping cut-off time of 2 pm EST will be shipped the same day. Orders placed after the shipping cut-off time will be shipped the next business day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day. During Sale & Holiday periods, additional processing time may be required. 

What courier service do you use to ship orders? How long will my package take to get to me?+-

Shipments are delivered through Canada Post (within Canada) and UPS (within the United States). Please note that we cannot control any delays caused by the Canada Post, UPS or U.S. customs. The standard days are:

  • Standard Ground (within Canada): Estimated 3-10 business days
  • Expedited (within Canada): Estimated 2-3 business days
  • Standard Ground (within United States): Estimated 5 -10 business days

Can I buy something online if I live outside of North America? +-

Currently, we only ship within Canada and USA. You are welcome to visit our retail store if you happen to be in Toronto!

Do taxes & duties apply to my purchase?+-

Orders placed within Canada will be charged the appropriate federal and provincial sales tax at checkout; no duties apply to Canadian-based orders. Order placed within the U.S. will be charged applicable duties and taxes according to individual state regulations. U.S. orders are declared at full purchase value; they cannot be changed or marked as a "gift" on customs forms for any reason. Please contact UPS directly if you require further information regarding duties and taxes

Can I reserve items online to be paid for in-store?+-

There is no online reservation tool at this time. Items can only be reserved by calling our retail store (416.967.7448). Sale items cannot be reserved.

Which payment methods do you accept online?+-

We accept Visa, Mastercard, Paypal, and American Express.

What currency will I be charged in?+-

All prices are listed and charged in Canadian dollars.

Why was my order unsuccessful?+-

There may have been an issue with item availability and/or your chosen method of payment. Please email Customer Care for all questions regarding unsuccessful orders.

When will payment for an online order be charged?+-

Payment is charged after your items and method of payment has been verified, and your items have been confirmed as in stock.

Payment is charged after your items and method of payment has been verified, and your items have been confirmed as in stock.+- span>

Once your order has been submitted, you cannot add additional items. You may submit a new order for additional items and contact Customer Care to consolidate your order if it is received prior to the shipment notice of your order.

Can I cancel my order?+-

Before your order has been shipped, simply contact Customer Care if you wish to cancel it. If your order has already been shipped, please refer to Shipping & Returns for details of how to return it.

Where is my order?+-

Once your order is submitted, you will receive a confirmation email with a tracking number and estimated delivery date. You can use this number to track the delivery status via Canada Post’s website.

My order was refunded, when will I see this credit?+-

Financial institutions or credit card companies may require 3-5 additional business days before the funds are returned to your account. Please contact either your bank or credit card provider for any refund issues.

In-Store FAQs

Can I check your website to check whether a product is available in-store?+-

All items listed online are also available in-store. You can check the availability of an item by going to its product page and selecting your size & colour preference. To inquire about an out-of-stock size or colour, please contact Customer Care

What payment methods do you accept in-store?+-

We accept Visa, Mastercard and American Express.

How long can I put an item on hold for?+-

Regular price items can be put on hold for a maximum of 2 days. Exceptions apply depending on the item. We do not hold sale items.

Can I order any items or sizes that are not in stock?+-

Items can be added to our in-store request list at the time of your visit. Please note we cannot guarantee availability or date of arrival upon taking your request. If your request arrives in-store, we will contact you and reserve the item for a maximum of 4 business days.

Can I return or exchange an item in-store?+-

Items purchased in-store may be returned or exchanged within 14 days provided that the item(s) to be returned or exchanged must meet in their unwashed, unworn and in their original condition. There are no refunds for any in-store purchases. “Final Sale Items” are products are not eligible for return or exchange.

How do I take advantage of the Canada Goose warranty?+-

For any Canada Goose product from purchased from our store, your item is covered under Canada Goose’s warranty against any manufacturing defects for the lifetime of the product. Because of the warranty, any defective Canada Goose products are not covered under our Shipping & Return polices. To learn more about the Canada Goose warranty and how to submit a claim, please visit their official website.

Gift Cards

How can I purchase a Gift Card?+-

Gift cards can be purchased in-store and online.

Where can I redeem a Gift Card?+-

Online gift cards can only be redeemed for online purchases. In-store gift card are only valid for in-store purchases.

Can I use multiple Gift Cards in a single transaction?+-

All gift cards are deemed final sale.

What is your return policy on Gift Cards? +-

All gift cards are deemed final sale.