Can I check your website to check whether a product is available in-store?+-

All items listed online are also available in-store. You can check the availability of an item by going to its product page and selecting your size & colour preference. To inquire about an out-of-stock size or colour, please contact Customer Care

What payment methods do you accept in-store?+-

We accept Visa, Mastercard and American Express.

How long can I put an item on hold for?+-

Regular price items can be put on hold for a maximum of 2 days. Exceptions apply depending on the item. We do not hold sale items.

Can I order any items or sizes that are not in stock?+-

Items can be added to our in-store request list at the time of your visit. Please note we cannot guarantee availability or date of arrival upon taking your request. If your request arrives in-store, we will contact you and reserve the item for a maximum of 4 business days.

Can I return or exchange an item in-store?+-

Items purchased in-store may be returned or exchanged within 14 days provided that the item(s) to be returned or exchanged must meet in their unwashed, unworn and in their original condition. There are no refunds for any in-store purchases. “Final Sale Items” are products are not eligible for return or exchange.

How do I take advantage of the Canada Goose warranty?+-

For any Canada Goose product from purchased from our store, your item is covered under Canada Goose’s warranty against any manufacturing defects for the lifetime of the product. Because of the warranty, any defective Canada Goose products are not covered under our Shipping & Return polices. To learn more about the Canada Goose warranty and how to submit a claim, please visit their official website.

Gift Cards

How can I purchase a Gift Card?+-

Gift cards can be purchased in-store and online.

Where can I redeem a Gift Card?+-

Online gift cards can only be redeemed for online purchases. In-store gift card are only valid for in-store purchases.

Can I use multiple Gift Cards in a single transaction?+-

All gift cards are deemed final sale.

What is your return policy on Gift Cards? +-

All gift cards are deemed final sale.