I placed on order over the weekend. When can I expect my shipment to arrive? +-
Orders are processed Monday through Friday from 10am to 5pm. Our processing times depend on our order volume, which may take longer during holidays, sale and peak business periods.
What courier service do you use to ship orders? How long will my package take to get to me?+-
Shipments are delivered through Canada Post (within Canada) and UPS (within the United States). Please note that we cannot control any delays caused by the Canada Post, UPS or U.S. customs. The standard days are:
- Standard Ground (within Canada): Estimated 3-10 business days
- Expedited (within Canada): Estimated 2-3 business days
- Standard Ground (within United States): Estimated 5 -10 business days
Can I buy something online if I live outside of North America? +-
Currently, we only ship within North America. You are welcome to visit our retail store if you happen to be in Toronto!
Do taxes & duties apply to my purchase?+-
Orders placed within Canada will be charged the appropriate federal and provincial sales tax at checkout; no duties apply to Canadian-based orders. Order placed within the U.S. will be charged applicable duties and taxes according to individual state regulations. U.S. orders are declared at full purchase value; they cannot be changed or marked as a "gift" on customs forms for any reason. Please contact UPS directly if you require further information regarding duties and taxes
Can I reserve items online to be paid for in-store?+-
There is no online reservation tool at this time. Items can only be reserved by calling our retail store (416.967.7448). Sale items cannot be reserved.
Which payment methods do you accept online?+-
We accept Visa, Mastercard and American Express.
What currency will I be charged in?+-
All prices are listed and charged in Canadian dollars.
Why was my order unsuccessful?+-
There may have been an issue with item availability and/or your chosen method of payment. Please email Customer Care for all questions regarding unsuccessful orders.
When will payment for an online order be charged?+-
Payment is charged after your items and method of payment has been verified, and your items have been confirmed as in stock.
Once your order has been submitted, you cannot add additional items. You may submit a new order for additional items and contact Customer Care to consolidate your order if it is received prior to the shipment notice of your order.
Can I cancel my order?+-
Before your order has been shipped, simply contact Customer Care if you wish to cancel it. If your order has already been shipped, please refer to Shipping & Returns for details of how to return it.
Where is my order?+-
Once your order is submitted, you will receive a confirmation email with a tracking number and estimated delivery date. You can use this number to track the delivery status via Canada Post’s website.
My order was refunded, when will I see this credit?+-
Financial institutions or credit card companies may require 3-5 additional business days before the funds are returned to your account. Please contact either your bank or credit card provider for any refund issues.