We use two different types of promo codes, each with different return policies!

Flash Promo Codes: Any code used to purchase regular price products at a discount for a limited time. Any regular priced items purchased with a flash promo code (20% off or under) are elidible for refund or exchange within 14 days of recieving the item.

Sale Promo Codes: Any code used to purchase sale/discount price items for an additional discount. Any sale/discount items purchased are final sale and are not eligible for any refunds or exchanges.

Price adjustments will not be honoured for any online orders palced before a promo code or sale announcement date.

Canada Post and UPS typically experience shipping delays during high volume shopping periods. If you receive a tracking number with an estimated shipping date and it is delayed, please email us right away so we can look into it for you.

Since we cannot control or guarantee delivery times, we cannot cancel, replace or refund any orders as a result of any shipping delays until we have resolved the reason for the delay with the chosen courier service.

For USA based orders shipped through UPS, delays may come at the discretion of U.S. Customs and Border Protection. These delays are beyond our control, please contact UPS or U.S. Customs directly to find out the status of your order.

For a package to be deemed lost or damaged, an investigation must be initiated with the courier company after the estimated date of delivery to determine the status of the package. Please email us right away so we can to get this process started.

By choosing Shipping + Insurance at checkout, you are entitled to a full refund or replacement order if your package was: not delivered, lost in transit or delivered to the wrong address. The courier company must confirm these details in writing before any refunds or replacements can be issued.

By choosing either the Free Shipping or Regular Parcel options, you are entitled to a full refund or replacement order only if the package was lost in transit or delivered to a different delivery address listed on your order.

Customers assume full responsibility for the package after A) the courier service confirms the package was either delivered successfully to the correct address listed on the customer's order or B) the package was picked up (and signed for) by the customer at a Canada Post office location.

Over the Rainbow is not responsible for processing refunds, exchanges or gift cards on any items damaged, lost or stolen at the delivery address listed on your order, including damage, loss or theft from a home mailbox, front porch, concierge desk, community mailbox/lockbox, Canada Post post office location or any other designated drop-off / pick-up area.

It is the responsibility of the purchaser to pay any USA duties and taxes associated with the package upon delivery. Depending on your shipping region, orders valued above $800 USD may be free of duties and taxes at the discretion of U.S Customs. All orders are declared at their full purchase value and cannot be valued higher or labelled as gifts or samples.

We do not price match or offer additional discounts on any items found at a lower retail price at other retail or online stores.

Please see our Returns Center for more information on Returns and Exchanges!