Return & Exchange

What can be returned online?

Regular price items can be submitted to our RETURNS CENTER within 30 days of the original purchase date. You can request a refund, exchange or online gift card for your purchase.

Final sale items not eligible for refund, exchange or online gift card credit include end of season items (discounted at 40% OFF or more) face masks, gift cards, hair accessories, hats, jewelry, scarves, socks, underwear, swimwear and sunglasses.

    Do you have curbside drop-off for returns?

    We offer curbside drop-off 7 days a week from 11AM to 4PM. You do not need to book an appointment, simply call us at 416-967-7448 when you have arrived. Click HERE for more information on our curbside vehicle pickup or walk-up station. 

    What can be returned in-store?

    In-store returns are temporarily paused until our re-opening of our retail store. Curbside drop-off for online orders is still available at the hours listed above.

    We offer an exchange or in-store credit note (valid for in-store purchases only) within 14 days of the original purchase date. All in-store return requests must include a receipt or proof of purchase. We do not offer refunds on any in-store purchases. All items must be unwashed and unworn with all original hang tags attached to the products.  

    Final sale items not eligible for exchange or in-store credit note include sale/discounted items, face masks, gift cards, hair accessories, hats, jewelry, scarves, socks, underwear, swimwear and sunglasses.

    How does return shipping fees work?

    All refunds issued on returns do not include shipping fees unless your order qualified for a Free Shipping offer.

    If you want to return your item, please note we do not provide shipping labels or pay for return shipping fees to customers. For items being shipped back from the USA, the customer is also responsible for any return taxes, duties or brokerage fees which will be deducted from your refund. Please read the rest of our return policy below for full details.

    RETURN + EXCHANGE REQUESTS

    1. Visit the RETURNS CENTER and follow the instructions to send in your request. Please allow one to two business days for us to review your request.
    2. If the return is approved, a Return Merchandise Authorization (RMA) will be emailed to you with further instructions on how to send it back. You can also visit our Return Options for more details.
    3. Please make sure to follow our Returns Conditions so we may complete the refund or exchange process successfully.   

    PRICE MATCHING + ADJUSTMENTS

    We do not price match or offer additional discounts on any items found a lower retail price at other retail or online stores. Price adjustments will not be honoured for any online orders placed before a promo code or sale announcement date.    

    CANADA GOOSE ITEMS

    Any damages or defects discovered on Canada Goose items purchased in-store or online are subject to the terms of the Canada Goose Warranty Policy and are not eligible for return or exchange. Canada Goose items can only be returned or exchanged in their original condition, unworn and with all the Canada Goose tags and labels attached to the items.

    REFUSED DELIVERIES

    If a shipment is refused by the receiver or returned without authorization, Over the Rainbow has sole discretion whether to grant a full or partial refund. Shipping fees will not be refunded for any refused shipments or unauthorized returns.

    RETURN CONDITIONS

    All items must be authorized by Over the Rainbow prior to any online purchases being returned by mail with an RMA number. A refund/exchange will only be granted if all items are returned in their original condition, which for each category includes:

    • Clothing and shoes: items must be unworn, unwashed with all original hang tags and packaging included.
    • Technology, grooming and self care products: items must be unopened in their original packaging.
    • Bags, jewelry and other accessory products: all items must include all original packaging and hang tags.

    RETURN OPTIONS

    Return By Mail: please ensure all returned items are packed and sealed securely with the RMA number shown clearly on the outside of the package. We recommend using a courier service that provides a tracking number. Over the Rainbow does not cover shipping fees or provide return shipping labels unless arranged otherwise. We are not responsible for reimbursing the sender for any delayed or lost return packages: 

    Returns Within Canada

    Over the Rainbow
    ATTN: Online Returns & Exchanges
    55 Bloor Sreet West, Suite 123
    Toronto ON, M4W 1A5

    Returns Within USA

    Over the Rainbow
    ATTN: Canadian Goods Return
    55 Bloor Street West, Suite 123
    Toronto ON, M4W 1A5

    For returns from within USA: We are not responsible for the customs and duties fees. If you are returning an item, please know that you will have to pay for these duties. The only time we are able to cover these fees is if the mistake regarding the package was on our end.

    Please email info@rainbowjeans.com for further instructions. We do not accept returns without correct customs documentation / RMA number.

    Please note, items marked for exchange will be refunded and treated as a new purchase except for a straight size exchange.